Privacy Policy – How 388gam Protects Your Data

1. Overview

This Privacy Policy applies to all users of the 388gam platform at 388gam.win, including anyone who visits the website, registers an account, deposits PKR, or interacts with any part of the platform. It covers what personal data we collect, the purposes for which it is used, how it is protected, and what rights you hold over that data.

By registering an account on 388gam, you acknowledge that you have read this policy and consent to the collection and use of your data as described here. If you do not agree with any part of this policy, you should not register or continue to use the platform. Please also read our Terms and Conditions alongside this document.

388gam takes data protection seriously. We collect the minimum data necessary, store it securely, and give you clear controls over how it is used. We do not use your data for purposes beyond those described in this document without first obtaining your explicit consent.

2. Data We Collect

2.1 Registration Data

When you create a 388gam account, we collect the personal information you provide directly, which includes:

• Full name as it appears on your national identity documents
• Date of birth (to verify you are 18 years or older)
• Mobile phone number registered in Pakistan
• Email address
• Account username and hashed password
• City and province of residence

2.2 Identity Verification Data

As part of our account verification process — required before withdrawals can be processed and as part of our anti-fraud and responsible gaming obligations — we may request:

• A copy of your CNIC (Computerised National Identity Card) or valid passport
• A selfie or live photo for biometric matching purposes
• Proof of address (such as a recent utility bill or bank statement)
• Source of funds documentation for large transactions

These documents are used solely for verification purposes and are stored securely. We do not share identity documents with any third party except where required by law or where our verification partner is contractually engaged to process them on our behalf under strict confidentiality terms.

2.3 Transactional Data

We record all financial activity connected to your account, including deposits made via JazzCash, Easypaisa, Raast, bank transfer, or card; withdrawals; bonus credits and deductions; and the history of bets placed and game activity. This data is necessary to manage your account balance, resolve disputes, and comply with applicable financial record-keeping requirements.

2.4 Technical and Device Data

When you access 388gam from a browser or mobile device, we automatically collect certain technical data including your IP address, device type and operating system, browser version, referring URL, pages visited on our platform, session duration, and timestamps of activity. This data is used for security monitoring, fraud prevention, and to improve platform performance.

2.5 Communications Data

If you contact our support team — whether by live chat, email, or any other channel — we retain records of those conversations. This is necessary to manage your support requests, maintain an accurate service history, and improve the quality of support we provide.

Data Type	Purpose	Retention Period
Registration details	Account management and identity verification	Duration of account plus 5 years after closure
Identity documents	KYC verification, fraud prevention	Duration of account plus 5 years after closure
Transaction history	Balance management, dispute resolution, financial records	7 years from date of transaction
Device and IP data	Security monitoring, fraud detection	24 months from collection
Support communications	Service quality, dispute management	3 years from the date of each interaction
Cookie and analytics data	Platform performance, user experience improvement	Up to 13 months from collection

3. How We Use Your Data

388gam uses your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was originally collected:

• Account management: Creating and maintaining your account, processing logins, updating your preferences, and managing account closures or self-exclusions.
• Identity and age verification: Confirming that you are 18 or older and that the information you have provided is accurate, as required before withdrawals are processed.
• Processing deposits and withdrawals: Facilitating PKR transactions through JazzCash, Easypaisa, Raast, bank transfer, and card payment providers.
• Fraud and security monitoring: Detecting suspicious activity, preventing multi-accounting, identifying potential money laundering, and protecting the integrity of the platform.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviours and applying self-exclusion or limit tools where requested or where required under our responsible gaming commitments.
• Customer support: Responding to your queries, managing complaints, and maintaining a service record for dispute resolution.
• Platform improvement: Analysing how players use the platform — which games are most popular, which features cause friction, where technical errors occur — so we can improve performance and user experience.
• Marketing communications: Sending you information about promotions, new game releases, cricket and PSL betting opportunities, and special offers — but only where you have opted in to receive these. You can opt out at any time through your account settings or by contacting support.

4. Sharing Your Data

388gam does not sell your personal data to any third party. Your data may be shared with the following categories of third parties, strictly on a need-to-know basis and under appropriate data protection obligations:

• Identity verification partners: Third-party KYC service providers who process identity documents and perform biometric checks on our behalf under strict confidentiality agreements.
• Payment processors: JazzCash, Easypaisa, Raast, and card payment networks receive only the transaction data necessary to process your deposits and withdrawals. We do not share your full account profile with payment providers.
• Game providers: Third-party slot, casino, and live dealer game providers receive a session token and anonymised player identifier to run game sessions. They do not receive your full personal registration data.
• Fraud prevention services: Specialist fraud detection platforms may receive device fingerprint data and IP addresses to cross-reference against known fraud patterns.
• Legal and regulatory authorities: Where required by applicable law, 388gam may share account or transaction data with law enforcement agencies or other authorities in response to lawful requests. We will only do so where legally required and will inform you where permitted by law.

All third parties who receive your data are contractually required to maintain its confidentiality, to use it only for the specified purpose, and to apply security standards at least equivalent to those we apply ourselves.

5. Payment Data and PKR Transactions

All deposits and withdrawals on 388gam are processed in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, or a bank card, the transaction is processed directly through the payment provider's secure infrastructure. 388gam does not store your full JazzCash or Easypaisa account credentials, nor your full card number. We receive and retain only the transaction reference, amount, timestamp, and a masked identifier (such as the last four digits of a card or the mobile number associated with a wallet) to maintain your account transaction history.

When you request a withdrawal, we verify your identity and match the withdrawal to the same payment method used for your most recent qualifying deposit. This is a standard anti-money-laundering measure and is not unique to 388gam — most regulated platforms globally follow the same process.

6. Cookies and Tracking Technologies

6.1 What Cookies We Use

388gam uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device by your browser when you visit a website. We use the following categories of cookies:

• Essential cookies: Required for the platform to function — these handle session authentication, keep you logged in, and maintain your account state. You cannot opt out of these without preventing the platform from working.
• Analytics cookies: Used to understand how users navigate the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data is used in aggregate and does not identify you as an individual.
• Preference cookies: Remember your settings, such as your preferred language, notification preferences, and responsible gaming limits, so you do not have to re-enter them on each visit.
• Marketing cookies: Used only where you have opted in to receive promotions. These help us tailor offers relevant to your gaming activity — for example, showing cricket betting promotions during PSL season rather than unrelated content.

6.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent certain platform features from working correctly. For non-essential cookies, you can update your preferences through the cookie settings panel available on the platform.

7. Data Security

388gam applies industry-standard security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security practices include:

• Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your device and our servers
• Passwords stored as salted cryptographic hashes — our team cannot read your password in plain text
• Access controls that limit which staff members can view personal data, based on their role and operational need
• Regular security assessments and penetration testing of platform infrastructure
• Server-side monitoring for unusual access patterns that could indicate a breach attempt

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, 388gam will notify affected users within a reasonable timeframe and take immediate action to contain and investigate the incident.

You are also responsible for the security of your own account. Use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you notice any unauthorised activity on your account.

8. Data Retention

388gam retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods in the table in Section 2 give you a clear picture of how long different categories of data are kept.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account deletion, we will action this promptly — although some data (such as transaction records) may be retained for the periods required by financial regulations regardless of account closure.

9. Your Data Rights

As a 388gam user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at the details listed in Section 12:

10. Minors and Under-18 Protection

388gam is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step before an account can be fully activated and before any withdrawal can be processed. If we discover that personal data has been collected from a minor, that account will be suspended immediately, the data will be deleted, and any funds will be handled in line with our Terms and Conditions.

If you are a parent or guardian and believe a minor has registered on 388gam, please contact our support team immediately. We will act on credible reports without delay. Parents and guardians are encouraged to use parental control software to help prevent underage access to online gaming platforms.

For more information on tools available to protect younger family members from online gambling content, visit our Responsible Gaming page.

11. Changes to This Privacy Policy

388gam may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or updates to applicable data protection standards. When material changes are made, we will update the "last updated" date at the top of this page and, where the changes are significant, notify active account holders by email or through an in-platform notification.

We encourage you to check this page periodically. Your continued use of the platform after any update to this policy constitutes your acceptance of the revised version. If you disagree with the changes, you should stop using the platform and contact support to close your account and request data deletion where applicable.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch:

• Live Chat: Available when logged in to your 388gam account, seven days a week
• Email: [email protected]

Data rights requests are handled within a reasonable timeframe. We may need to verify your identity before actioning a request to ensure we are responding to the correct account holder.